We Understand That Plans Can Change

Sometimes unexpected situations come up, and you may need to cancel a task.

Favor On-Demand allows cancellations in certain situations while helping protect the time and effort of both Requesters and Helpers.

Our goal is to provide a fair and transparent process for everyone.

You may cancel your task before work begins. Your cancellation options depend on the current status of your task.

If your plans change, we encourage you to cancel as soon as possible so your Helper can adjust their schedule.

If no Helper has accepted your task, you may cancel it at any time.

If a payment authorization was placed on your payment method, it will be released according to your financial institution's processing timeline.

There is no cancellation fee if you cancel before a Helper accepts your task.

If you cancel within 5 minutes of a Helper accepting your task, there is no cancellation fee.

We understand that mistakes happen, and this brief grace period gives you an opportunity to make changes if needed.

If you cancel more than 5 minutes after a Helper accepts your task, a cancellation fee of up to $10 may apply.

This helps compensate Helpers who have reserved time in their schedule or begun preparing for your task.

Any applicable fee will be shown before you confirm your cancellation.

Once work has started, cancellations are generally no longer available.

If an unexpected issue arises, communicate with your Helper through the in-app messaging system whenever possible.

If additional work is needed beyond the original scope, the current task should be completed as agreed. Any additional work should be posted as a separate task with its own budget.

If you need assistance, contact Favor On-Demand Support.

If your task is canceled before payment is processed, any applicable payment authorization will be released according to your financial institution's processing timeline.

If a cancellation fee applies, you'll be notified before your cancellation is finalized.

Our cancellation policy helps:

• Respect everyone's time. 
• Reduce last-minute cancellations. 
• Protect Helpers who reserve time for scheduled tasks. 
• Create a fair and transparent experience for everyone. 

Before posting your task:

• Confirm your schedule. 
• Double-check your location. 
• Make sure your budget is accurate. 
• Upload clear photos or videos. 
• Clearly explain the work that needs to be completed. 

Planning ahead helps your task go more smoothly.

You may cancel your task before work begins.

However, cancellation fees may apply depending on when you cancel after a Helper has accepted your task.

• Before a Helper accepts: No cancellation fee. 
• Within 5 minutes after a Helper accepts: No cancellation fee. 
• More than 5 minutes after a Helper accepts: A cancellation fee of up to $10 may apply. 

Any applicable fee will be shown before you confirm your cancellation.

If your Helper cancels before work begins, you'll be notified through the Favor On-Demand app.

Depending on availability, another Helper may have the opportunity to accept your task.

We understand that emergencies happen.

If you're unable to keep your scheduled task due to an unexpected emergency, please cancel as soon as possible and notify your Helper through the app if you're able.

 We encourage both Requesters and Helpers to communicate promptly if plans change. Respecting each other's time helps create a trusted marketplace built on people helping people.