We're Here to Help
Whether you have a general question, need assistance with the platform, want to report a concern, or are interested in working with Favor On-Demand, we want to help direct your message to the appropriate place.
Favor On-Demand is currently preparing for beta testing in San Francisco and Sacramento. Some support options, including in-app assistance, may become available as beta testing and public access begin.
For current information, visit favorondemand.com
Contact Options
General Questions
For general questions about Favor On-Demand, you may contact us regarding how the platform works, Requester and Helper accounts, beta testing and Early Access, joining the waitlist, launch locations, Helper onboarding, available task categories, future expansion, and company information.
Before contacting us, you may also find the answer in the Favor On-Demand Knowledge Center.
Customer Support
Once platform access becomes available, Requesters and Helpers may be able to receive assistance through available support features within the Favor On-Demand app or website. Customer support may assist with account-access questions, profile or onboarding issues, task-posting questions, payment or payout concerns, ratings and reviews, cancellations, and technical problems.
Do not include your password or complete payment information when requesting support.
Reporting a Platform Concern
If you experience suspicious, inappropriate, unsafe, or prohibited conduct, report it through the available in-app reporting feature or official Favor On-Demand support channel. Concerns may include illegal or prohibited tasks, harassment, fraud, suspicious payment activity, or inappropriate messages.
Please include accurate and complete information so the concern can be reviewed.
Business and Partnership Inquiries
Favor On-Demand welcomes appropriate inquiries from businesses, organizations, and community groups interested in learning more about the platform. Business or partnership inquiries may include community partnerships, local launch opportunities, service-provider relationships, technology integrations, and business-development opportunities.
Submitting an inquiry does not create a partnership, agreement, endorsement, or obligation.
Media Inquiries
Members of the media may contact Favor On-Demand regarding company background, founder information, beta testing, launch plans, community impact, marketplace operations, and official company statements.
Only statements provided through an authorized Favor On-Demand representative should be treated as official company statements.
Legal Requests
Legal notices, government inquiries, subpoenas, claims, or other formal legal communications should be submitted through the official legal-contact method identified in Favor On-Demand's Terms of Service or other applicable legal notices.
Favor On-Demand cannot provide legal advice to Requesters, Helpers, or members of the public.
Emergency Situations
Favor On-Demand is not an emergency-response service.
If you believe you or another person is in immediate danger, stop the task when it is safe to do so, move to a secure location, and contact 911 or the appropriate local emergency service. Do not wait for a response from Favor On-Demand before contacting emergency services.
Official Favor On-Demand Communications
To help protect yourself from scams or impersonation, rely on communication received through official channels only.
Favor On-Demand representatives should never ask you to provide your password through email, text message, social media, or a general support request.