Favor On-Demand Terms and Conditions

Last Updated: August 10, 2026

These Terms and Conditions (“Terms”) govern your use of the Favor On- Demand website, mobile application, and related services (collectively, the “Services”) operated by Favor On-Demand LLC (“Favor On-Demand,” “we,” “our,” or “us”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access or use the Services.

Favor On-Demand is a technology platform that connects individuals requesting services (“Requesters”) with independent individuals offering services (“Helpers”).

Favor On-Demand does not provide the professional services available through the Service and is not responsible for the actions, conduct, or performance of Requesters or Helpers.

All services arranged through the Service are provided by independent Helpers who are not employees, contractors, or agents of Favor On-Demand. Favor On-Demand does not manage or direct the actions of any Helper and Favor On-Demand disclaims any liability for any act or omission of any Helper.

Favor On-Demand does not take any responsibility for payments from Requestors to Helpers and Favor On-Demand disclaims any liability resulting from any non-payment. Any failure of a Requestor to pay a Helper must be resolved by the Requestor and Helper without the involvement of Favor On- Demand.

Users are strictly prohibited from attempting to bypass or circumvent the Services to avoid fees otherwise due to Favor On-Demand including but not limited to contracting with each other outside of the Service.

You must be at least 18 years old to use the Services. By using Favor On- Demand, you represent and warrant that you meet this requirement.

We reserve the right to immediately suspend or terminate accounts that violate these Terms or for any reason or no reason.

Favor On-Demand conducts background checks on Helpers. However, background checks may be incomplete or incorrect and provide no guarantee of future conduct. Further, passing a background check is not an endorsement of any Helper. Favor On-Demand may rely on third-party providers to conduct background checks.

To access certain features of the Service, users are required to create an account. Users agree to:

• Provide accurate and complete information
• Maintain the security of their login credentials
• Notify us immediately of unauthorized account access

Users are responsible for all activity that occurs under their account.

Representations and Warranties Helpers who offer services through Favor On-Demand are independent contractors, not employees, agents, or representatives of Favor On-Demand.

Favor On-Demand does not control how Helper services are performed.

Helpers are solely responsible for:

• Performing the requested services
• Complying with applicable laws and regulations applicable to the

services they provide

• Maintaining any licenses or permits required for their services

The Service is not an employment agency service or business, and Favor On- Demand is not an employer of any user. Users are not employees, partners, representatives, agents, joint venturers, independent contractors or franchisees of Favor On-Demand. Users hereby acknowledge and agree that (a) Favor On-Demand does not (i) perform requests nor employ individuals to perform requests, (ii) supervise, scope, direct, control or monitor Helper’s work (including that Favor On- Demand does not set Helper’s work locations, work hours, or terms of work), nor provide tools or supplies to, or pay any expenses of, Helpers, or (iii) have any control over the quality, timing, legality, failure to provide, or any other aspect whatsoever of requests or Requestors (or the acts or omissions thereof), nor of the integrity, responsibility, competence, qualifications, communications, or the ratings or reviews provided by Requestors with respect to each other; and (b) the formation of an agreement will not, under any circumstances, create any responsibility or liability for Favor On-Demand, nor any employment or other relationship between Favor On-Demand and the Requestors or between the Requestor and the Helper. Users do not have authority to, and may not act as agent for, nor bind or make any representations on behalf of, Favor On-Demand (including that Helpers may not modify all or any part of the Favor On-Demand fees. Favor On-Demand is neither responsible nor liable for workers’ compensation or any tax payment or withholding, including but not limited to applicable sales taxes, HST/QST/GST/PST, unemployment or employment insurance, disability insurance, employer’s liability, employer training tax, social security contributions, or other applicable payroll withholdings in connection with a user’s use of the Service, or personal income tax. Helpers assume full and sole responsibility for all required and applicable income tax and social contributions such as their Social Security withholdings and all persons engaged by Helper in the performance of their services. Each user assumes all liability for proper classification of such user’s workers based on applicable legal guidelines.

Favor On-Demand does not supervise Helper’s work, warrant Helper qualifications, guarantee Helpers are adequately licensed, guarantee availability of a Helper or guarantee results, does not inspect completed work or guarantee payment.

Limited License

Subject to your compliance with the terms of the Agreement (including, without limitation, these Terms of Use, Favor On-Demand grants you a limited, non-exclusive, non-transferable and revocable license to (a) access and use the Service (in the locations and territories where the Service has a presence), (b) download, access and use the mobile application on your personal device, solely in furtherance of your use of the Service, and (c) access and view any content, information and materials made available on the Service, in all cases for your personal use and the intended purpose of the Service. Users may not copy, download, use, redesign, reconfigure, reverse engineer or retransmit the Service or anything therefrom or thereon (in whole or in part) without Favor On-Demand’s prior written consent. Any rights not granted are expressly reserved.

User Representations and Warranties.

In your access to and use of the Service, you represent and warrant that you:

• will comply fully with these Terms of Service and any other agreements

or documents referenced herein;

• have the right, authority and capacity to enter the Terms of Service

(including that you have the right and authority to act on behalf of, and bind to the Terms of Service, any company or organization on whose behalf you are entering into the Terms of Service);

• will respect the privacy (including, without limitation, private, family and

home life), property, and data protection rights of Users and will not record (whether video or audio or otherwise) any request or any interaction by or with any user and/or Favor On-Demand without obtaining the prior written consent of Favor On-Demand and/or the relevant user, as applicable;

• will act professionally and responsibly in your interactions with, and fulfill

the commitments you make to, other users (including by communicating clearly and promptly and being present and/or available at the time you agree upon with other users);

• will use your legal name and/or legal business name (as per your

government issued identification and registration documents) and an up-to-date photo on your profile;

• will comply with all applicable local, state, provincial, national, or

international laws in your use of the Service;

• will not use the Service for the purchase or delivery of alcohol, or any

other controlled or illegal substances or services; and

• will ensure that all communications regarding requests (including,

without limitation, scoping and payments and any questions relevant to requests), remain on the Service, before, during and after the Task.

Additional Helper Representations and Warranties

If you are a Helper, you additionally represent and warrant that, in your access to and use of the Service, you:

• are operating as a sole proprietor, partnership, limited liability company,

limited liability partnership, corporation or other business entity when using the Service;

• are customarily engaged in an independently established business of

the same nature as the services performed for Requestors through the Service, and maintain an independent clientele;

• have the unrestricted right to work in the jurisdiction in which you

perform services;

• have and will maintain (at your own expense) any licenses, permits,

and/or registrations required by applicable laws that apply to your performance of services (including, as applicable, a business license, business tax registration, and/or contractor’s license);

• complying with industry standards applicable to your services;
• have and will maintain all insurance at sufficient levels required to

operate your business and perform the service;

• will respond to invitations promptly; provide timely, high-quality services

for your Requestors as agreed through the Service only offer and provide services for which you have the necessary expertise to perform; and perform the services as agreed upon with the Requestor in a safe manner; and

• will promptly disclose to Favor On-Demand in writing if you have any

potentially relevant criminal convictions (other than minor fixed penalty parking or speeding offenses) that arise during your use of the Service.

Favor On-Demand fees are for providing this Service and connecting Helpers and Requestors and not for services provided by Helpers. Favor On-Demand fees are non-refundable.

Payments for services arranged through Favor On-Demand are processed through third-party payment providers.

By using the Services, you agree that:

• Favor On-Demand facilitates payments between Requesters and

Helpers through third party services

• A service fee may apply
• Payments may include applicable taxes and processing fees

Favor On-Demand is not responsible for payment disputes between users but may assist in resolving issues when appropriate in its sole discretion.

Favor On-Demand provides a technology platform that facilitates connections between Requesters and independent Helpers. Favor On-Demand is not the provider of any services offered through the Service and is not a party to any agreement between a Requester and a Helper regarding the performance of services.

Payments collected through the Service are solely for the convenience of users and do not create any responsibility or liability for Favor On-Demand regarding the underlying Helper services.

All payments made through the Service are processed by one or more independent third-party payment processors ("Payment Processor(s)"). By using the Service, you authorize Favor On-Demand and its Payment Processor to charge your selected payment method for all amounts owed in connection with your use of the Service, including service fees, processing fees, taxes, cancellation fees, adjustments, and any other authorized charges. Your use of the Payment Processor is subject to the Payment Processor's applicable terms, conditions, and privacy policy. Favor On-Demand does not store complete payment card information.

Favor On-Demand may charge Requesters, Helpers, or both Service fees for use of the Services. Applicable fees will be disclosed before a transaction is

completed. Service fees are separate from amounts charged by Helpers for professional services. Unless expressly stated otherwise, Service fees are non-refundable.

Each Helper is solely responsible for determining the fees charged for services unless otherwise expressly provided through the Service. Favor On-Demand does not control, guarantee, or warrant the pricing of services offered by Helpers.

By submitting a payment method, Requesters authorize Favor On-Demand and its Payment Processor to:

• charge the applicable payment method;
• verify payment information;
• place authorization holds;
• process partial or multiple charges where appropriate;
• collect cancellation fees, dispute adjustments, chargebacks, taxes,

processing fees, and other authorized charges. Failure to successfully process payment may result in suspension or termination of Service access.

Users are solely responsible for all federal, state, local, and foreign taxes arising from their use of the Service or services performed through the Service. Helpers are solely responsible for reporting and paying all applicable income, sales, use, excise, self-employment, payroll, and similar taxes arising from services they perform. Favor On-Demand may collect or remit taxes where required by applicable law.

Payment disputes relating to the quality, completion, scope, timing, or performance of professional services are solely between the Requester and the Helper. Favor On-Demand has no obligation to resolve payment disputes but may, in its sole discretion, investigate or facilitate communications between users. Nothing in this Agreement obligates Favor On-Demand to issue refunds, reverse payments, or compensate either party. If a payment is reversed, disputed, charged back, or otherwise invalidated, Favor On-Demand may recover the disputed amount from the applicable user; deduct amounts otherwise payable; suspend payouts; place reserves on an account; suspend or terminate Service access; and pursue any other remedies available under law or this Agreement.

Users remain liable for all amounts properly owed notwithstanding any payment dispute or chargeback.

Favor On-Demand may delay, withhold, or suspend payouts where reasonably necessary to: investigate fraud; investigate suspicious activity; comply with law; comply with Payment Processor requirements; investigate disputes; satisfy chargebacks; protect users; protect the integrity of the Service. Favor On-Demand shall have no liability arising from any such payment hold.

If a payment fails for any reason, Favor On-Demand may retry the transaction; charge an alternative payment method associated with the account where authorized; suspend services; cancel pending requests; recover unpaid amounts through lawful collection efforts. Users remain responsible for all authorized charges.

Except as expressly provided in these Terms or required by applicable law service fees are non-refundable, Favor On-Demand does not guarantee refunds relating to services provided by Helpers, refund requests concerning professional services must be resolved directly between the Requester and the Helper. Favor On-Demand may issue refunds or credits in its sole discretion without creating any obligation to do so in future situations.

Where the Service permits tipping, tips are voluntary. Favor On-Demand may process tips through the Payment Processor but does not guarantee that tips will be available until successfully processed.

From time to time Favor On-Demand may offer promotional credits, referral bonuses, coupons, or similar incentives. Unless otherwise stated, promotional credits have no cash value, are non-transferable; may expire; may not be redeemed for cash; may be revoked in cases of fraud, abuse, or misuse. Favor On-Demand may modify or discontinue promotions at any time. Unless expressly stated otherwise, payments processed through the Service do not constitute escrow. Favor On-Demand does not act as trustee, escrow agent, fiduciary, or financial institution.

If amounts remain unpaid, Favor On-Demand may recover reasonable collection costs; recover attorneys' fees where permitted by law or contract; report unpaid obligations to collection agencies; offset unpaid amounts against future payouts; pursue any other legal or equitable remedies.

Favor On-Demand is not responsible for delays caused by banks, credit card networks, ACH systems, payment processors, governmental authorities, or financial institutions. Timing estimates for payments and payouts are estimates only and are not guaranteed.

The Service, and all components thereof and content made available and/or displayed thereon (including the Marks (defined below), and all text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, typefaces, information, tools, designs, interfaces and other content (including the coordination, selection, arrangement, and enhancement of, and any and all intellectual property rights in and to, the foregoing (collectively “Proprietary Material”)), is owned by Favor On-Demand, excluding User Generated Content and any third-party websites made available on or via the Service. Proprietary material is protected, in all forms, media and technologies now known or hereinafter developed, by domestic and international laws, including those governing copyright, patents, and other proprietary and intellectual property rights. Any use of the proprietary material other than as permitted in the Agreement is expressly prohibited. The service marks, logos and trademarks of Favor On-Demand (the “Marks”), nor or hereafter created, are owned by Favor On-Demand. The Marks are not available for use by Helpers. You may not copy or use the Marks without obtaining Favor On-Demand’s express prior written consent. Any other trademarks, service marks, logos and/or trade names appearing on the Service are the property of their respective owner and may not be used without the prior written consent of such owner.

Favor On-Demand allows Requesters to cancel a request when necessary. The following rules apply.

Before a Helper Accepts

Requesters may cancel a request at any time before a Helper accepts the task. No cancellation fee will apply.

After a Helper Accepts

If a request is cancelled within 5 minutes after a Helper accepts the task, no cancellation fee will apply.

If a request is cancelled more than 5 minutes after acceptance, a cancellation fee of up to $10 may apply.

If the Helper Is On the Way

If the Helper has already started traveling to the task location, a cancellation fee of up to $15 may apply.

Expired Requests

If no Helper accepts a request, the request may automatically expire after a certain period of time as determined by Favor On-Demand in its sole discretion.

The following activities are strictly prohibited by these Terms of Service:

Deceptive or misleading activities.

This includes using the Service to:

• Use another person’s likeness, voice, or other personal attributes to

generate synthetic outputs without that person’s prior consent;

• Promote conspiracy theories that can cause public harm, or generate

misinformation targeting protected groups;

• Engage in coordinated inauthentic behavior or disinformation

campaigns;

• Generate deceptive or misleading comments or reviews;
• Deter participation in democratic processes, including misrepresenting

voting processes or qualifications and discouraging voting.

Abusive or fraudulent activities.

This includes using the Services to:

• Generate content that infringes, misappropriates, or otherwise violates

any third party’s intellectual property rights;

• Generate content for fraudulent activities, scams, phishing or malware;
• Promote or facilitate the generation or distribution of spam;
• Attempt to “jailbreak” or override or circumvent safety filters or

intentionally direct the Service to act in a manner that contravenes our policies;

• Post fraudulent or misleading information
• Interfere with or negatively impact any of Favor On-Demand’s Service

or operations;

• Violate any natural person’s rights, including privacy rights as defined in

applicable privacy law, including using biometrics (e.g., facial recognition) for identification;

• Inappropriately use confidential or personal information;
• Provide fake reviews
• Engage in identity fraud
• Engage in discrimination prohibited by law

Illegal, malicious or highly regulated activities.

This includes using the Services to or in furtherance of:

• Violate any applicable laws or regulations
• Provide sexual or inappropriate or “adult” services
• Provide instructions on how to create or facilitate the exchange of illegal

substances or goods;

• Encourage or provide instructions on how to engage in or facilitate

illegal services such as human trafficking or prostitution;

• Provide instructions on how to commit, facilitate or encourage any type

of crime;

• Provide legal interpretation, legal guidance or decisions with legal

implications without review by a qualified professional.

Activities with a high risk of economic or other harm.

This includes using the Services to:

• Engage in multi-level marketing or pyramid schemes;
• Automate high-stakes decisions in domains that affect an individual’s

safety, rights or well-being, including law enforcement, migration, management of critical infrastructure, insurance, safety components of products, essential services, credit, employment, housing, education and social scoring;

• Infer or attempt to infer people’s emotional states or protected

characteristics without their consent;

• Engage in political campaigning or lobbying, including generating

campaign materials personalized to or targeted at specific demographics.

Violent, hateful, or threatening activities.

This includes using the Services to:

• Harass, threaten, or harm other users
• Further violent extremism or terrorism;
• Describe, encourage, support or provide instructions on how to commit

violent acts against persons (including self-harm), animals or property;

• Encourage hate speech or discriminatory practices that could cause

harm or adverse impact to individuals or communities based on their protected attributes, such as race, ethnicity, religion, nationality, gender, sexual orientation or any other identifying trait;

• Shame, humiliate, bully, celebrate the suffering of or harass individuals;
• Design, market, or distribute weapons, explosives or other dangerous

materials.

Child sexual exploitation or abuse activities.

We strictly prohibit and will report to relevant authorities and organizations where appropriate any activity or content that exploits or harms children or describes, encourages, supports or promotes any form of child sexual exploitation or abuse in addition to Child Sexual Abuse Material (CSAM).

Users also agree not to interfere with the operation or security of the Services.

Favor On-Demand reserves the right to immediately suspend or terminate accounts that it believes violate these rules.

A. User Generated Content.

“User Generated Content” is defined as any information, content and materials (including any videotape, film, recording, photograph, voice) you provide to Favor On-Demand, its agents, affiliates or other Users in connection with your registration for and use of the Service. User Generated Content is not the opinion of, and has not been verified or approved by, Favor On-Demand. You acknowledge and agree that Favor On-Demand: (a) is not involved in the creation or development of User Generated Content and does not control any User Generated Content; (b) is not responsible or liable for any User Generated Content (including any accuracy, or results obtained by the use, thereof or reliance thereon); (c) may, but has no obligation to, monitor or review User Generated Content; and (d) reserves the right to limit or remove User Generated Content if it is not compliant with the terms of the Agreement. You are and remain solely responsible and liable for your User Generated Content. To the extent permitted by law, you hereby grant Favor On-Demand, for the full duration of all rights that may exist in the User Generated Content (including any legal extensions thereof), a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully-paid, unrestricted, sublicensable

(through multiple tiers), transferable right and license to publish, reproduce, disseminate, transmit, distribute, modify, adapt, publish, translate, create derivative works from, publicly perform, exhibit, display (in whole or in part), act on and/or otherwise use your User Generated Content, in any media, form or technology now known or later developed, including (without limitation) in connection with any advertising, marketing, and/or publicizing of the Service, without any approval by, or compensation to, you. You acknowledge and agree that the foregoing license shall also extend to, and Favor On-Demand and its affiliates may use (in accordance with this Section), your name, username, image, silhouette and other reproductions of your physical likeness, voice, likeness, screenname(s) and/or any biographical, professional and/or other identifying information (collectively, “Likeness”) in, and in connection with, the your use of the Service, including on websites, social media platforms and third- party digital platforms owned or controlled by us or our affiliates. You hereby represent and warrant to Favor On-Demand that (i) have the lawful authority to grant the rights in your User Generated Content as set out herein, and that such rights do not negatively impact any third-party rights; and (ii) your User Generated Content will not: (1) be false, inaccurate, incomplete or misleading; (2) be fraudulent or involve the transfer or sale of illegal, counterfeit or stolen items; (3) infringe on any third party’s privacy, or copyright, patent, trademark, trade secret or other proprietary or intellectual property right or rights of publicity or personality (to the extent recognized by law in the country where the Task is performed); (4) violate any law, statute, ordinance, code, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti- discrimination, incitement of hatred or false or misleading advertising, anti-spam or privacy); (5) be defamatory, libelous, malicious, threatening, or harassing; (6) be obscene or contain

pornography (including but not limited to child pornography) or be harmful to minors; (7) contain any viruses, scripts such as Trojan Horses, SQL injections, worms, time bombs, corrupt files, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (8) claim or suggest in any way that you are employed or directly engaged by or affiliated with Favor On-Demand or otherwise purport to act as a representative or agent of Favor On-Demand; or (9) create liability for Favor On-Demand or cause Favor On- Demand to lose (in whole or in part) the services of its Internet Service Providers (ISPs) or other partners or suppliers. You hereby waive (x) any “moral rights” associated with the User Generated Content (to the extent allowable by law); and (y) all claims relevant to the User Generated Content and Favor On- Demand’s use thereof and of your Likeness. You release the Favor On-Demand Parties (defined below) from, and shall hold such parties harmless from and against, any and all Losses (including, without limitation, for defamation, malicious falsehood, invasion of right to privacy, data protection, publicity or personality or any similar matter), based upon or relating to Favor On- Demand’s use and exploitation of such User Generated Content and your Likeness as permitted herein. THE RELEASES HEREUNDER ARE INTENDED TO APPLY TO ALL CLAIMS NOT NOW KNOWN OR SUSPECTED TO EXIST, WITH THE INTENT OF WAIVING THE EFFECT OF CALIFORNIA CIVIL CODE SECTION 1542 Favor On-Demand is entitled to identify a user to other users or to third parties who claim that their rights have been infringed by User Generated Content submitted by that User, so that they may attempt to resolve the claim directly. If you believe, in good faith, that any User Generated Content provided on or in connection

with the Service is objectionable or infringes any of its rights or the rights of others, you are encouraged to notify Favor On- Demand at help.tr.co. If a User discovers that User Generated Content promotes crimes against humanity, incites hatred and/or violence, or concerns child pornography, the user must notify Favor On-Demand at [email protected]

B. Feedback

The Service hosts User Generated Content relating to reviews and ratings of specific Helpers (“Feedback”), which enables users to post and read other users’ expressions of their experiences. Feedback is the opinion of the User who has posted it. Feedback is not the opinion of, and has not been verified or approved by, Favor On-Demand. Favor On-Demand does not evaluate Users. Favor On-Demand may, but is not obligated to, investigate, modify and/or remove Feedback or other remarks posted by users. You may request removal of a review that violates the Terms of Service by contacting us at [email protected]

Helpers and Requestors agree not to post, request, or engage in any tasks that violate Favor On-Demand’s Prohibited Tasks Policy. This includes, but is not limited to:

• Illegal activities
• Unsafe or hazardous tasks
• Fraudulent, misleading, or deceptive requests

For a complete list of prohibited activities, please review our Prohibited Tasks Policy:

https://favorondemand.com

Favor On-Demand reserves the right, in its sole discretion, to remove any task, cancel any request, suspend or terminate any account or take any other action to address a violation of these Terms of Service or any activity that it deems unsafe, inappropriate, or inconsistent with its standards. This includes but is not limited to immediate suspension for fraud, repeated cancellations, safety concerns, licensing issues, payment issues, violation of acceptable use guidelines, illegal conduct and suspected account compromise.

Users may submit reviews, comments, or other content through the Service.

By submitting content, you grant Favor On-Demand a non-exclusive, royalty- free license to use, display, and distribute that content in connection with operating the Services.

Users are responsible for ensuring that their content does not violate any laws or third-party rights.

The Services may contain links to third-party websites or services.

Favor On-Demand does not recommend, control and is not responsible for the content, policies, practices, services or actions of third-party service providers, which are governed by your agreements with those third parties.

Favor On-Demand provides a technology platform that facilitates connections between users.

Favor On-Demand is not liable for:

• The results, quality, safety, or legality of services performed by Helpers
• Disputes between Requesters and Helpers
• Losses, damages, or injuries arising from services arranged through the

Service You agree that you use the Services at your own risk.

You acknowledge and agree that Favor On-Demand is only willing to provide the Services if you agree to certain limitations of our liability to you and third parties, as set out in this section and elsewhere in the Agreement. THEREFORE, YOU ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL FAVOR ON-DEMAND OR ITS CORPORATE PARTNERS BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, WARRANTY, TORT OR OTHERWISE) FOR, AND SUCH PARTIES EXPRESSLY DISCLAIM, ANY AND ALL LIABILITY, CLAIMS, DEMANDS, DAMAGES (WHETHER DIRECT, INDIRECT, INCIDENTAL, ACTUAL, CONSEQUENTIAL, ECONOMIC, SPECIAL OR EXEMPLARY (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, FAILURE TO STORE ANY INFORMATION AND THE COST OF SUBSTITUTE PRODUCTS OR SERVICES), EXPENSES (INCLUDING ATTORNEYS’ FEES AND COSTS), LOSSES, GOVERNMENTAL OBLIGATIONS, SUITS, AND/OR CONTROVERSIES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED (COLLECTIVELY, “LIABILITIES”) ARISING OUT OF OR IN ANY WAY RELATED TO OR CONNECTED WITH THE SERVICES OR YOUR OR ANY OTHER PARTY’S USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME. TO THE EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE FAVOR ON-DEMAND FROM THE FOREGOING. Nothing in the Agreement excludes or limits any liability or warranty that, by applicable law, may not be limited or excluded. Additionally, some jurisdictions do not allow the exclusion of certain warranties or limitation of incidental or consequential damages; in such cases the above limitations may not apply to you in their entirety IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT THE FAVOR ON-DEMAND IS LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER

The Services are provided “as is” and “as available.”

Favor On-Demand makes no warranties regarding:

• The reliability of the Service
• The availability of Helpers
• The outcome of services arranged through the Service
• The safety of the services arranged through the Service

No Guarantee of Services

Favor On-Demand does not warrant or guarantee the quality, safety, reliability, or suitability of any services provided by Helpers. Users acknowledge that all services are performed and received at their own risk.

Use Of the Service Is Entirely at Your Own Risk

United states federal law and some states, provinces, and other jurisdictions do not allow the exclusion of and/or limitations on certain implied warranties, so the above exclusions and/or limitations may not apply to you. These terms give you specific legal rights, and you may also have other rights, which vary

from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations under these terms will not apply to the extent prohibited by applicable law.

Favor On-Demand reserves the right to suspend or terminate access to the Services at any time if a user violates these Terms or engages in behavior that may harm the Service or other users.

We may update these Terms from time to time.

Any updates will be posted on this page with the revised “Last Updated” date. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

Favor On-Demand maintains certain business insurance policies, including general liability, professional liability (errors and omissions), and cyber liability coverage for its Service operations.

However, Favor On-Demand is a technology platform that connects users with independent third-party service providers (“Helpers”). Favor On-Demand does not directly perform, supervise, or control the services provided by Helpers.

All Helpers are independent contractors and are not employees, agents, or representatives of Favor On-Demand.

To the fullest extent permitted by applicable law, Favor On-Demand’s insurance policies do not extend to or cover the actions, services, or conduct of Helpers or users on the Service.

Helpers and Requestors are required to maintain adequate insurance to cover harm that may arise from providing or receiving services arranged through the Service including as necessary to indemnify Favor On-Demand under these Terms of Service. Helpers and requestors agree to provide proof of insurance

upon request. Insurance should address workers compensation (where applicable), commercial general liability, professional liability, auto insurance and cyber insurance (if applicable).

Users and Helpers are solely responsible for:

• Their own actions and decisions
• The services they provide or request
• Compliance with all applicable laws, licensing, and safety requirements
• Maintaining any personal or business insurance they deem necessary

Favor On-Demand disclaims liability to the fullest extent permitted by law for any claims, damages, or losses arising from interactions between users and Helpers.

If you have any questions regarding these Terms, please contact us:

[email protected]

These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles. The sole venue for any dispute shall be San Francisco, California.

This provision is intended only to designate the governing laws to interpret the Agreement and is not intended to create any substantive right to non- residents of the designated country/province/state to assert claims under such law whether by statute, common law, or otherwise. Nothing shall prevent Favor On-Demand from bringing proceedings to protect our intellectual property rights before any competent court.

I. Dispute Resolution - Arbitration Agreement.

Agreement to Binding Arbitration

This agreement to arbitrate (“Arbitration Agreement”) is governed by the Federal Arbitration Act (“FAA”) and survives the termination of the Agreement and your relationship with Favor On-Demand.

To the fullest extent permitted by applicable law, you and Favor On-Demand agree to arbitrate any and all disputes and claims (the “Claim(s)”) relating to, arising from or regarding your use of the Service, your relationship with Favor On-Demand, services you provide or receive, or the Agreement (including previous versions), including Claims by Favor On-Demand, Claims against Favor On-Demand and Claims against Favor On-Demand’s Affiliates (including its parent company).

To the fullest extent permitted by applicable law, this includes, but is not limited to, claims related to payments, any city, county, state or federal wage and hour law, compensation, meal or rest breaks, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, trade secrets, unfair competition, personal injury, property damage or loss, emotional distress, any promotions or offers made by Favor On-Demand, or the threatened or actual suspension or deactivation of your account; breach of any express or implied contract or breach of any express or implied covenant; claims arising under federal or state consumer protection laws; claims arising under antitrust laws; claims arising under the Telephone

Consumer Protection Act and Fair Credit Reporting Act; claims arising under the Fair Labor Standards Act, Civil Rights Act, Uniform Trade Secrets Act, Americans With Disabilities Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act, Family Medical Leave Act, Employee Retirement Income Security Act (except for individual claims for employee benefits under any benefit plan sponsored by Favor On-Demand and covered by the Employee Retirement Income Security Act or funded by insurance), and state or local statutes, if any, addressing the same or similar subject matters; and all other federal, state or local statutory and common law claims.

If there is a dispute about the arbitrability of any claim (including about the formation, scope, applicability, interpretation, validity, and enforceability of this Arbitration Agreement), you and Favor On-Demand agree that this threshold dispute shall be resolved by the arbitrator, except as expressly provided below. To the extent that any third-party beneficiary to this Agreement brings claims against a party, those claims shall also be subject to this Arbitration Agreement. If either party brings both arbitrable and non-arbitrable claims in the same action or related actions, both agree that the non-arbitrable claims shall be stayed until the conclusion of the arbitration, to the fullest extent permitted by law.

(b) Prohibition of Class Actions and Non-Individualized Relief

Except as otherwise required under applicable law, you and Favor On- Demand agree that any arbitration will be limited to the Claim between Favor On-Demand (and/or, if applicable, its Affiliates) and you are individually. YOU ACKNOWLEDGE AND AGREE THAT YOU AND FAVOR ON-DEMAND ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS- WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING (“Class Action Waiver”). Further, unless both you and Favor On-Demand otherwise agree, the arbitrator may not consolidate more than one person’s

claims and may not otherwise preside over any form of any class or representative proceeding. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. Notwithstanding the foregoing, this Class Action Waiver shall not apply to California Private Attorney General Act Claims, which are addressed separately below.

Notwithstanding any other provision of the Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability, or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (i) the Claim is filed as a class, collective, or representative action and (ii) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, then those Claims shall be severed from any remaining Claims and may remain in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.

(c) Representative PAGA Waiver

Notwithstanding any other provision of the Agreement, the Arbitration Agreement or the AAA Rules, to the fullest extent allowed by law: (1) you and Favor On-Demand agree not to bring a representative action on behalf of others under the California Private Attorneys General Act (“PAGA”), California Labor Code § 2698 et seq., in any court or in arbitration, and (2) for any claim brought on a private attorney general basis, including under PAGA, both you and Favor On-Demand agree that any such Claim shall be resolved in arbitration on an individual basis only (i.e., to resolve whether you have personally been aggrieved or subject to any violations of law), and that such an action may not be used to resolve the claims or rights of other individuals in a single or collective proceeding (i.e., to resolve whether other individuals have been aggrieved or subject to any violations of law) (collectively, “Representative PAGA Waiver”).

Notwithstanding any other provision of the Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability, or validity of this representative PAGA Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. If any provision of this representative PAGA Waiver is found to be unenforceable or unlawful for any reason: (i) the unenforceable provision shall be severed from the Agreement; (ii) severance of the unenforceable provision

shall have no impact whatsoever on the Arbitration Agreement or the requirement that any remaining Claims be arbitrated on an individual basis pursuant to the Arbitration Agreement; and (iii) any such representative PAGA or other representative private attorneys general act Claims must be litigated in a civil court of competent jurisdiction and not in arbitration. To the extent that there are any Claims to be litigated in a civil court of competent jurisdiction because a civil court of competent jurisdiction determines that the representative PAGA Waiver is unenforceable with respect to those Claims, the parties agree that court litigation of those Claims shall be stayed pending the outcome of any individual Claims in arbitration.

(d) Rules and Logistics Governing Arbitration

To initiate arbitration, a claim must be filed with the American Arbitration Association (“AAA”) and the written Demand for Arbitration (available at www.adr.org) must be provided to the other party. The arbitration will be commenced and conducted under the AAA Rules in effect at the time the arbitration is initiated and modified by the terms set forth in the Agreement, and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org or by calling the AAA at 1-800-778-7879. Notwithstanding the foregoing, if requested by you and if proper based on the facts and circumstances of the Claims presented, the arbitrator shall have the discretion to select a different set of AAA Rules. You and Favor On-Demand agree that the arbitration shall be administered before a single arbitrator mutually agreed upon by the parties, and if the parties cannot agree within 30 days after names of potential arbitrators have been proposed, then by a single arbitrator who is chosen by the AAA.

As part of the arbitration, the parties will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim(s). The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual Claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision, which shall explain the award given and the findings and conclusions on which the decision is based.

The arbitrator will decide the substance of all Claims in accordance with applicable law and will honor all claims of privilege recognized by law. Claims will be governed by their applicable statute of limitations and failure to demand arbitration within the prescribed period shall bar the Claims as provided by

law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Your arbitration fees and your share of arbitrator compensation will be governed by the AAA Rules (and, where appropriate, limited by the AAA Consumer Rules) subject to the following modifications:

(i) If Favor On-Demand initiates arbitration under this Arbitration Agreement,

Favor On-Demand will pay all AAA filing and arbitration fees.

(ii) If a user files a Claim in accordance with this Arbitration Agreement and

the associated claim for damages does not exceed USD $10,000, Favor On- Demand will pay all AAA filing and arbitration fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

(iii) If a Helper or Requestor files a Claim in accordance with this Arbitration

Agreement and the associated claim for damages exceeds USD $10,000, Favor On-Demand shall pay all costs unique to arbitration (as compared to the costs of adjudicating the same claims before a court), including the regular and customary arbitration fees and expenses, and the Helper or Requestor shall be responsible for contributing up to an amount equal to the filing fee that would be paid to initiate the claim in the court of general jurisdiction in the state in which the service was performed, unless a lower fee amount would be owed by you as required by law or the applicable AAA Rules. Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator. If the arbitrator finds that the substance of your claim or the relief sought is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), however, then the allocation of fees will be governed by the applicable AAA Rules.

(iv) Except as required by law or the applicable AAA Rules, each party shall

pay its own attorneys’ fees and pay any costs that are not unique to the arbitration (i.e., costs that each party would incur if the Claim(s) were litigated in a court, such as costs to subpoena witnesses and/or documents, take depositions and purchase deposition transcripts, copy documents, etc.).

(v) At the conclusion of any arbitration, the arbitrator may award reasonable

fees and costs or any portion thereof to the prevailing party, to the extent authorized by applicable law or the applicable AAA Rules.

Unless you and Favor On-Demand agree otherwise, any arbitration hearings will take place remotely.

(e) Exceptions to Arbitration

The Arbitration Agreement shall not require arbitration of the following types of claims:

• Claims for workers’ compensation, disability insurance and

unemployment insurance benefits;

• Small claims actions that are within the scope of small claims court

jurisdiction and brought on an individual basis;

• Applications for provisional remedies, preliminary injunctions, and

temporary restraining orders relating to actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights;

• Representative action brought on behalf of others under PAGA or other

private attorney general acts, to the extent the representative PAGA Waiver in Section 24(A)(I)(c) is deemed unenforceable by a court of competent jurisdiction under applicable law not preempted by the FAA; and

• Claims that have been expressly excluded from mandatory arbitration

by the Federal Arbitration Act or a governing law not preempted by the FAA. Nothing in this Arbitration Agreement prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labor, Securities Exchange Commission, National Labor Relations Board, or Office of Federal Contract Compliance Programs, or a similar local, state or federal agency, and nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party’s obligation to exhaust administrative remedies before making a claim in arbitration. The Agreement and Arbitration Agreement do not prevent you from participating in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Agreement and do not prevent you from receiving an award for information provided to any government agencies.

(f) Severability

In addition to the severability provisions in subsections (b) and (c), in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable under applicable law not preempted by the FAA, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.

Except as specified in this arbitration agreement, if you are a Helper, you may opt out of the Arbitration Agreement by notifying Favor On-Demand in writing within 30 days of your agreement to these Terms of Service. To opt out, you must send a signed written notification to Favor On-Demand LLC, at

Favor On-Demand LLC Attn: Arbitration Opt-Out 1990 N California Blvd. 8th Floor PMB 1043 Walnut Creek, CA 94596

notification must include: (i) your account username, (ii) your name, (iii) your address, (iv) your telephone number, (v) your email address, and (vi) a clear statement indicating that you wish to opt out of the Arbitration Agreement.

A. Requestor Indemnification.

If you are a Requestor, you shall indemnify, defend, and hold harmless Favor On-Demand and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney’s fees) (collectively “Losses”) incurred in connection with (i) your use of, inability to use, or participation on, the Service; (ii) your breach or violation of these Terms of Service; (iii) your violation of any law, or the rights of any user of the Service or third party; (iv) your use of any third-party links or websites that appear on the Service; (v) any user generated content submitted by you or using your account to the Service, including but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful; and (vi) the acts or omissions of any of your related parties or agents.

B. Helper Indemnification.

If you are a Helper, you shall indemnify, defend, and hold harmless Favor On- Demand and affiliates from and against any and all Losses incurred in

connection with (i) your use of, inability to use, or participation on, the Service;

(ii) your participation in providing services, or your ability or inability to perform

services or to receive payment therefor; (iii) your breach or violation of the Terms of Service; (iv) your violation of any law, or the rights of any user of the Service or third party; (v) any content submitted by or about you or using your account to the Service, including but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful; and (vi) the acts or omissions of any of your assistants.

Users may request to delete their account at any time through the Service settings.

Upon submission of a deletion request, the account will be deactivated and scheduled for permanent deletion after a period of up to thirty (30) days. During this period:

• The account will not be visible to other users
• The user will not be able to access or use the Services
• The user may restore their account by logging back in

Favor On-Demand reserves the right to delay or deny account deletion requests if:

• There are active or incomplete transactions
• There are pending payments, payouts, or disputes
• Retention is required for legal, regulatory, or fraud prevention purposes

After the 30-day period, the account will be permanently deleted, subject to any required data retention obligations.

Favor On-Demand may retain and use certain non-personal, anonymized, or aggregated data for business, analytics, and operational purposes including but not limited to improving the Service.

a. Relationship of the Parties.

No agency, partnership, joint venture, employer-employee or franchiser- franchisee relationship exists, is intended or created between you and Favor

On-Demand by the Agreement or your use of the Service. Users do not have authority to act as agent for, nor to bind or make any representations on behalf of Favor On-Demand.

b. Entire Agreement.

The Agreement (including any terms linked to in, and incorporated by reference into, these Terms) constitutes the complete and exclusive agreement between you and Favor On-Demand with respect to your use of the Service, and supersedes any and all prior or contemporaneous agreements, proposals or communications, except as otherwise specified in the Arbitration Agreement provisions.

c. Severability; Waiver.

Except for the “Agreement Prohibiting Class Actions and Non-Individualized Relief”, in the event any provision is found to be partially or wholly invalid, illegal or unenforceable, (1) such provision shall be modified or restructured to the extent and in the manner necessary to render it valid, legal, and enforceable, or (2) if such provision cannot be so modified or restructured, it shall be excised from the Agreement without affecting the validity, legality or enforceability of any of the remaining provisions. Failure by Favor On-Demand to enforce any provision(s) of the Agreement will not be construed as a waiver of any provision or right.

You hereby acknowledge and agree that we may assign or transfer the Agreement without your consent. In any case, this assignment will be notified to the User who, in the event legally foreseen, may terminate the Agreement and cease use of the Service. Upon the effective date of the assignment of the Agreement (a) Favor On-Demand shall be relieved of all rights, obligations and/or liabilities to you arising in respect of events postdating the effective date of the assignment, and (b) the assignee entity shall replace Favor On- Demand for the performance of the Agreement. You may not assign or transfer the Agreement without our prior written approval. Any assignment in violation of this section shall be null and void. The Agreement will inure to the benefit of Favor On-Demand, its successors and assigns. All parts of the Agreement which, by their nature, should survive the expiration or termination of the Agreement shall continue in full force and effect after, and notwithstanding, the expiration or termination of the Agreement or your use of the Service.