Favor On-Demand encourages all Helpers to prioritize their safety, use good judgment, and only accept tasks they are qualified and comfortable performing. These guidelines are intended to support safer decision-making when using the Favor On-Demand platform.

1. Before Accepting a Task

• Carefully review the task description, location, scope, and available details
• Review available Requester profile information, ratings, and reviews where available
• Confirm that the task is lawful, appropriate, and within your skills and qualifications
• Decline tasks that appear unsafe, suspicious, misleading, incomplete, or prohibited
• Confirm important task details with the Requester before beginning work
• Consider sharing your task location or schedule with a trusted person

2. Only Accept Work You Are Qualified to Perform

Helpers are responsible for determining whether they have the skills, training, tools, licenses, permits, registrations, certifications, insurance, and other qualifications required to safely and lawfully perform a task. Do not accept work that requires credentials or expertise you do not have.

3. When to Decline a Task

• The task appears illegal or violates Favor On-Demand policies
• The environment appears unsafe or hazardous
• The actual task differs materially from what was posted
• The task requires licensing, tools, training, or experience you do not have
• The Requester asks you to perform prohibited or inappropriate activity
• You feel unsafe, pressured, or uncomfortable for any reason

4. Communication

• Keep task-related communications on the Favor On-Demand platform when possible
• Communicate clearly about scope, timing, location, and expectations
• Do not share unnecessary sensitive personal or financial information
• Be cautious if a user pressures you to move communications or payments outside the platform
• Do not record another user or task interaction without required consent

5. Arriving at a Task

• Remain aware of your surroundings
• Confirm that the location and task match the information provided
• Do not enter or remain in a location if you feel unsafe
• Keep your phone charged and accessible when possible
• Leave immediately if circumstances become unsafe or significantly different from what was agreed

6. Physical Safety

• Use proper lifting and handling techniques
• Wear appropriate personal protective equipment when needed
• Use tools and equipment only when you are trained and comfortable using them
• Do not use damaged, defective, or unsafe equipment
• Avoid tasks that create an unreasonable risk of injury
• Take appropriate breaks and avoid overexertion

7. Tools and Equipment

Helpers are responsible for providing and maintaining the tools, equipment, supplies, transportation, and other resources needed to perform their services unless otherwise agreed with the Requester. Helpers are responsible for ensuring that equipment they use is safe and appropriate for the task.

8. Licensing and Insurance

Helpers are responsible for maintaining any licenses, permits, registrations, certifications, and insurance required or appropriate for the services they provide. Do not perform regulated or licensed work unless you meet the applicable legal requirements.

9. Payment Safety

Payments arranged through Favor On-Demand should be processed through the platform and its authorized third-party payment processors in accordance with the Favor On-Demand Terms and Conditions. Do not attempt to bypass or circumvent the platform’s payment or fee processes in violation of the Terms and Conditions.

10. If You Feel Unsafe

Trust your judgment. If you feel threatened, unsafe, or uncomfortable, leave the location as soon as it is safe to do so. If you believe there is an immediate threat to health or safety, contact local emergency services.

11. Harassment, Threats, or Inappropriate Conduct

If a Requester becomes threatening, aggressive, abusive, discriminatory, sexually inappropriate, or otherwise makes you feel unsafe, end the interaction and leave when it is safe to do so. Report the behavior to Favor On-Demand after you are safe.

12. Reporting Unsafe or Prohibited Activity

• Unsafe or suspicious tasks
• Fraudulent or misleading requests
• Harassment, threats, discrimination, or abuse
• Requests involving illegal or prohibited activities
• Misrepresentation of task scope or location
• Account or payment-related concerns

13. How to Report

Reports may be submitted through available in-app reporting features or by contacting Favor On-Demand at [email protected]. Favor On-Demand may review reports and take appropriate action under the Terms and Conditions and applicable platform policies.

14. Prohibited Tasks

Helpers should review and follow the Favor On-Demand Prohibited Tasks Policy and Acceptable Use requirements before accepting work. Helpers should not accept or perform tasks that are illegal, unsafe, fraudulent, deceptive, inappropriate, or otherwise prohibited by Favor On-Demand policies.

15. Independent Helper Responsibility

Helpers are independent contractors and are responsible for their own safety, conduct, qualifications, work methods, decisions, tools, equipment, licensing, insurance, and compliance with applicable law. Favor On-Demand does not supervise, direct, control, or guarantee Helper services.

16. No Guarantee of Safety

Favor On-Demand takes steps intended to support trust and safety, but no platform can eliminate all risk. Favor On-Demand does not guarantee the conduct of users, the safety of task locations, or the outcome of services arranged through the platform.

17. Governing Terms

These Helper Safety Guidelines should be read together with the Favor On-Demand Terms and Conditions, Trust & Safety page, Prohibited Tasks Policy, License Disclaimer, Background Check Agreement, and other applicable platform policies. If there is a conflict between these guidelines and the Terms and Conditions, the Terms and Conditions control.

18. Contact Information

If you have a safety concern or question about these guidelines, please contact Favor On-Demand at [email protected].