PRIVACY POLICY We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and our information practices, meaning how and why we collect, use, disclose, sell, share, store, and retain your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint or request. For California consumers, we are subject to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). We are responsible for your personal information as a “business” under the CCPA/CPRA.

We, us, our Favor On-Demand LLC Our privacy contact Favor On-Demand LLC Email: [email protected] Website: favorondemand.com

Personal information Any information relating to an identified or identifiable individual Special category personal information Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, or trade union membership; genetic and biometric data; and data concerning health, sex life or sexual orientation. Sensitive Personal Information Personal information revealing a consumer's social security number, driver's license and passport numbers, account numbers and credentials, precise geolocation, racial or ethnic origin, religious beliefs, or union membership, personal information concerning a consumer's health, sex life, or sexual orientation, contents of a consumer's mail, email and text messages where the business is not the intended recipient, genetic data, biometric information, or citizenship and immigration status Biometric Information An individual's physiological, biological, or behavioral characteristics, including information about an individual's deoxyribonucleic acid (DNA), that is used or is intended to be used singly or with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information

personal information, including sensitive personal information, that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

Categories of Personal Information Specific Types of Personal Information Collected Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers)

• Full name
• Email address
• Phone number
• Profile photo
• Mailing address (if provided)
• IP address
• Device identifier
• User account ID

Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, their name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information

• Name
• Email address
• Phone number
• Mailing and/or service address
• Profile information: User profile photo,

display name, biography/about me (if provided), services offered (Helpers), skills (Helpers), service categories (Helpers), availability (Helpers, if applicable), ratings and reviews, and completed task history (Helpers)

• Task descriptions submitted by users
• Payment transaction information necessary

to facilitate payments through our third-party payment processor.

• Communications between users and Favor

On-Demand Support Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account

• Account username or email address
• Encrypted account password
• Authentication credentials used to access

the Favor On-Demand account

• Payment processor account identifier (for

Helpers, if applicable) Characteristics of protected classifications under California or federal law

• Age (to verify users meet the minimum age

requirement)

• Favor On-Demand does not intentionally

request or collect information regarding race, ethnicity, religion, disability, veteran status, or other protected classifications unless voluntarily provided by a user or required by law. Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)

• Services requested or offered
• Task history
• Completed transactions
• Payment transaction history
• Tips (if provided)
• Ratings and reviews
• History of services requested, accepted,

completed, and paid for through the platform. Biometric information Photo ID for identity verification. Identity verification providers may process biometric information as part of identity verification services in accordance with their own privacy policies. Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement)

• Device information
• IP address
• Browser type
• Operating system
• App usage information
• Session activity
• Log files
• Pages and features accessed
• Crash reports and diagnostics
• Cookies and similar technologies (website)

Geolocation data • Approximate location

• Precise location (when permission is

granted)

• Location used to match Requesters and

Helpers

• Location and address for posted tasks

Audio, electronic, visual, thermal, olfactory, or similar information

• Profile photos
• Task photos uploaded by Requesters
• Task completion photos uploaded by

Helpers

• Messages and communications exchanged

through the platform

• Customer support communications

Professional or employment-related information

• Services offered by Helpers
• Skills and experience provided by Helpers
• Independent contractor onboarding

information

• Business name (if provided)
• Professional licenses or certifications (if

voluntarily provided or required for certain services)

Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA) Favor On-Demand does not intentionally collect education records protected under FERPA. Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

• Preferred service categories
• Task preferences
• Platform usage patterns
• Geographic service preferences
• Ratings, reviews and review history
• Service history used to improve the user

experience and platform functionality Racial or ethnic origin, religious or philosophical beliefs, union membership, or citizenship or immigration status Favor On-Demand does not request or collect this information unless voluntarily provided by a user or required by law. Contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication

• Messages and communications sent through

the Favor On-Demand platform

• Emails sent to or received by Favor On-

Demand Support

• Text messages sent to or from Favor On-

Demand for account verification, notifications, or customer support Genetic data Favor On-Demand does not request genetic data. Processing of biometric information uniquely identifying a consumer Favor On-Demand does not directly process biometric information other than photo ID. Third-party identity verification providers may process biometric information in accordance with their own privacy policies. Health information Favor On-Demand does not request health information but it may be voluntarily provided by a user in connection with customer support, a safety issue, or a specific task request. Sex life or sexual orientation Favor On-Demand does not request or collect information regarding a user's sex life or sexual orientation.

If you do not provide personal information required to provide services to you, it may delay or prevent us from providing services to you.

following categories of sources:

• You, directly in person, by telephone, text, or email and/or via our website and apps
• Third party with your consent (e.g., your bank or insurance company)
• Advertising networks
• Internet service providers
• Data analytics providers
• Government entities
• Operating systems and platforms
• Social networks
• Data brokers
• Publicly accessible sources (e.g., property records)
• Cookies and other similar technologies on our website
• Our IT and security systems, including:
• Door entry systems and reception logs
• Automated monitoring of our websites and other technical systems, such as our

computer networks and connections, CCTV and access control systems, communications systems, email, and instant messaging systems –and–

• From third party service providers for:
• Website and application development services
• Payment processing
• Identity verification
• Background screening
• Google Maps Platform
• Push notification services
• Cloud hosting infrastructure
• Audits of us
• Fraud prevention and security monitoring

only use your personal information if we have a proper reason for doing so, for example:

• To comply with our legal and regulatory obligations
• For the performance of our contract with you or to take steps at your request before

entering into a contract

• For our legitimate interests or those of a third party –or–
• Where you have given consent

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. The table below explains what we use (process) your personal information for and our reasons for doing so:

What we use your personal information for Our reasons To provide services to you For the performance of our contract with you or to take steps at your request before entering into a contract including matching requestors with helpers and payment processing and to communicate updates, alerts, and notifications To prevent and detect fraud against you or us or other users of our services For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you Conducting checks to identify our customers and verify their identity Screening for financial and other sanctions or embargoes Other processing necessary to comply with professional, legal, and regulatory obligations that apply to our business, e.g., under health and safety regulation or rules issued by our professional regulator To comply with our legal and regulatory obligations Gathering and providing information required by or relating to audits, inquiries, or investigations by regulatory bodies To comply with our legal and regulatory obligations Ensuring business policies are adhered to, e.g., policies covering security and internet use For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you Operational reasons, such as improving the operation of our service, efficiency, training, and quality control, and to provide support For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price Ensuring the confidentiality of commercially sensitive information For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information To comply with our legal and regulatory obligations Statistical analysis to help us manage our business, e.g., in relation to the performance of our service, our financial performance, customer base, product range or other efficiency measures For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price Preventing unauthorized access and modifications to systems For our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for us and for you To comply with our legal and regulatory obligations Updating and enhancing customer records For the performance of our contract with you or to take steps at your request before entering into a contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products Statutory returns To comply with our legal and regulatory obligations Ensuring safe working practices, staff administration and assessments To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g., to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you Marketing our services to:

• Existing and former customers
• Individuals who have previously

expressed an interest in our services

• Prospective customers

For our legitimate interests, i.e., to promote our business to existing, former, and prospective customers.

Background and credit reference checks via external credit reference agencies For our legitimate interests or those of a third party, i.e., to ensure our customers are likely to be able to pay for our products and services External audits and quality checks and the audit of our accounts For our legitimate interests or a those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards To comply with our legal and regulatory obligations

information with:

• Service providers we use to help deliver our services to you, such as payment service

providers, warehouses, and delivery companies

• Other third parties we use to help us run our business, such as marketing agencies or

website hosts or auditors

• Third parties approved by you, including social media sites you choose to link your

account to or third-party payment providers

• Credit reporting agencies
• Our insurers and brokers
• Our bank
• Technology service providers supporting the Favor On-Demand platform, including

cloud hosting, identity verification, mapping, background screening, and payment processing providers. We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors for the audit of our accounts. We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. We may also need to share some personal information with other parties, such as potential buyers or buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

shared the following categories of personal information:

• Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online

identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers)

• Information that identifies, relates to, describes, or is capable of being associated

with, a particular individual, including, but not limited to, their name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information

• Characteristics of protected classifications under California or federal law
• Commercial information (e.g., records of personal property, products or services

purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)

• Biometric information
• Internet or other electronic network activity information (e.g., browsing history,

search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement)

• Geolocation data
• Audio, electronic, visual, thermal, olfactory, or similar information
• Professional or employment-related information
• Education information, defined as information that is not publicly available

personally identifiable information as defined in the FERPA –and–

• Inferences drawn from any of the information identified above to create a profile

about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

preceding 12 months, we have disclosed the following categories of personal information for a business purpose:

• Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online

identifier, Internet Protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers)

• Information that identifies, relates to, describes, or is capable of being associated

with, a particular individual, including, but not limited to, their name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information

• Characteristics of protected classifications under California or federal law
• Commercial information (e.g., records of personal property, products or services

purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)

• Biometric information
• Internet or other electronic network activity information (e.g., browsing history,

search history, and information regarding a consumer's interaction with an internet website, application, or advertisement)

• Geolocation data
• Audio, electronic, visual, thermal, olfactory, or similar information
• Professional or employment-related information
• Education information, defined as information that is not publicly available

personally identifiable information as defined in FERPA

• Inferences drawn from any of the information identified above to create a profile

about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes –and–

• Sensitive personal information

information while you have an account with us or while we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

• To respond to any questions, complaints or claims made by you or on your behalf
• To show that we treated you fairly –or–
• To keep records required by law

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. Favor On-Demand may retain certain non-personal, anonymized, or aggregated data for business, analytics, and operational purposes. When it is no longer necessary to retain your personal information, we will delete or anonymize it, typically within thirty (30) days unless required to retain it for legal compliance, payment processing and financial recordkeeping, fraud prevention and security purposes, and dispute resolution and enforcement of agreements. When you request account deletion, your account is first deactivated and scheduled for permanent deletion after up to thirty (30) days. During this period, you may restore their account by logging back in, which will cancel the deletion request.

the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and certain other privacy and data protection laws, as applicable, to exercise free of charge: Disclosure of Personal Information We Collect About You You have the right to know, and request disclosure of:

• The categories of personal information

we have collected about you, including sensitive personal information

• The categories of sources from which

the personal information is collected

• The categories of third parties to

whom we disclose personal information, if any –and–

• The specific pieces of personal

information we have collected about you Please note that we are not required to:

• Retain any personal information about

you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained

• Reidentify or otherwise link any data

that, in the ordinary course of business, is not maintained in a manner that would be considered personal information –or–

• Provide personal information to you

more than twice in a 12-month period Disclosure of Personal Information Sold, Shared, or Disclosed for a Business Purpose In connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know:

• The categories of personal information

about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared –and–

• The categories of personal information

that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose You have the right to opt-out of the sale of your personal information or sharing of your personal information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your personal information, we will refrain from selling or sharing your personal information, unless you subsequently provide express authorization for the sale or sharing of your personal information. To opt-out of the sale or sharing of your personal information, visit our homepage and click on the Do Not Sell or Share My Personal Information link here: [email protected]

Right to Limit Use of Sensitive Personal Information You have the right to limit the use and disclosure of your sensitive personal information to the use which is necessary to:

• Perform the services or provide the

goods reasonably expected by an average consumer who requests those goods or services

• To perform the following services: (1)

Helping to ensure security and integrity to the extent the use of the consumer's personal information is reasonably necessary and proportionate for these purposes; (2) Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer's current interaction with the business, if the consumer's personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer's experience outside the current interaction with the business; (3) Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business; and (4) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business –and–

• As authorized by further regulations

You have a right to know if your sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. To limit the use of your sensitive personal information, visit our homepage and click on the "Limit the Use of My Sensitive Personal Information" link here: [email protected] . Right to Deletion Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from

our records –and–

• Delete your personal information from

our records –and–

• Direct third parties to whom the

business has sold or shared your personal information to delete your personal information unless this proves impossible or involves disproportionate effort Please note that we may not delete your personal information if it is reasonably necessary to:

• Complete the transaction for which the

personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us

• Help to ensure security and integrity

to the extent the use of the consumer's personal information is reasonably necessary and proportionate for those purposes

• Debug to identify and repair errors

that impair existing intended functionality

• Exercise free speech, ensure the right

of another consumer to exercise their right of free speech, or exercise another right provided for by law

• Comply with the California Electronic

Communications Privacy Act

• Engage in public or peer-reviewed

scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent

• Enable solely internal uses that are

reasonably aligned with your expectations based on your relationship with us

• Comply with an existing legal

obligation –or–

• Otherwise use your personal

information, internally, in a lawful manner that is compatible with the context in which you provided the information Right of Correction If we maintain inaccurate personal information about you, you have the right to request us to correct that inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information. Protection Against Retaliation You have the right to not be retaliated against by us because you exercised any of your rights under the CCPA/CPRA. This means we cannot, among other things:

• Deny goods or services to you
• Charge different prices or rates for

goods or services, including through the use of discounts or other benefits or imposing penalties

• Provide a different level or quality of

goods or services to you –or–

• Suggest that you will receive a

different price or rate for goods or services or a different level or quality of goods or services Please note that we may charge a different price or rate or provide a different level or quality of services to you, if that difference is reasonably related to the value provided to our business by your personal information. We may also offer loyalty, rewards, premium features, discounts, or club card programs consistent with these rights or payments as compensation, for the collection of personal information, the sale of personal information, or the retention of personal information.

in this Privacy Policy, you can do so here: [email protected] You may also email us at [email protected].

• Please note that you may only make a CCPA/CPRA-related data access or data

portability disclosure request twice within a 12-month period.

• If you choose to contact us directly by email, you will need to provide us with:
• Enough information to identify you (e.g., your full name, address and customer

or matter reference number)

• Proof of your identity and address (e.g., a copy of your driving license or

passport and a recent utility or credit card bill) –and–

• A description of what right you want to exercise and the information to which

your request relates

• We are not obligated to make a data access or data portability disclosure if we cannot

verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person's behalf.

• Any personal information we collect from you to verify your identity in connection

with you request will be used solely for the purposes of verification.

technical, and organizational safeguards and security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. While we take reasonable steps to safeguard data, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security of user information. Users acknowledge that any information transmitted through the platform is done at their own risk. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

from outside the United States, you consent to the transfer and processing of your information in the United States. We do not comply with the EU General Data Protection Regulation at this time.

we do not knowingly collect personal information from individuals under 18 years of age.

technologies to: remember user preferences, improve website functionality, analyze usage patterns and support marketing and advertising effort. You can adjust cookie preferences through browser settings.

last updated on August 10, 2026. We may change this privacy notice from time to time. When we do, we will notify you by posting the updated Privacy Policy on our website and, where appropriate, by email or through the Favor On-Demand mobile application.

about this privacy policy or the information we hold about you. Our contact details are shown below:

Our contact details [email protected]

audio, large print, braille) please contact us (see “How to contact us” above).