We Understand That Plans Can Change
Sometimes unexpected situations come up, and you may need to cancel a task. Favor On-Demand allows cancellations in certain situations while helping protect the time and effort of both Requesters and Helpers.
Our goal is to provide a fair and transparent process for everyone.
When Can I Cancel?
You may cancel your task before work begins. Your cancellation options depend on the current status of your task. If your plans change, we encourage you to cancel as soon as possible so your Helper can adjust their schedule.
Before a Helper Accepts
No feeIf no Helper has accepted your task, you may cancel it at any time. If a payment authorization was placed on your payment method, it will be released according to your financial institution's processing timeline.
Within 5 Minutes After a Helper Accepts
No feeIf you cancel within 5 minutes of a Helper accepting your task, there is no cancellation fee. We understand that mistakes happen, and this brief grace period gives you an opportunity to make changes if needed.
More Than 5 Minutes After a Helper Accepts
Up to $10 feeIf you cancel more than 5 minutes after a Helper accepts your task, a cancellation fee of up to $10 may apply. This helps compensate Helpers who have reserved time in their schedule or begun preparing for your task. Any applicable fee will be shown before you confirm your cancellation.
After Work Has Begun
Not availableOnce work has started, cancellations are generally no longer available. If an unexpected issue arises, communicate with your Helper through the in-app messaging system whenever possible. If you need assistance, contact Favor On-Demand Support.
Why We Have a Cancellation Policy
Our cancellation policy helps:
Tips to Avoid Cancellations
Before posting your task:
Planning ahead helps your task go more smoothly.